Welcome to Maison Veloré. Below are answers to some of the most common questions about our products, orders, and policies.

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1. What makes Maison Veloré fragrances unique?

We specialize in rare, high-end perfumes curated from independent perfumers and niche fragrance houses. Each scent is chosen for its artistry, purity, and emotional depth—crafted in small batches using exceptional ingredients.

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2. Are your perfumes original and authentic?

Absolutely. At Maison Veloré, every fragrance is 100% authentic — sourced directly from the brands through trusted partnerships. We do not sell replicas or grey-market products — ever. We’re a boutique brand built on integrity, transparency, and quality, so you can shop with complete confidence.

Your trust is our priority.

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3. Do you offer samples?

Yes. We offer curated sample sets so you can explore our scents before committing to a full-size bottle. Sample availability varies by brand and collection.

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4. How long will my order take to arrive?

All orders are processed within 1 to 3 business days (excluding weekends and holidays). You’ll receive a tracking number as soon as your order is shipped.

📬 Free Standard Shipping

• Delivery Time: 3 to 7 business days

• Cost: Free on all orders

⚡ Fast Shipping

• Delivery Time: 1 to 3 business days

• Cost: Calculated at checkout based on your location

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5. Do you ship internationally?

Yes, We ship both domestically and internationally to most countries. Shipping times may vary slightly based on your location and local courier service. Once your order is shipped, tracking details will be emailed to you.

 

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6. What is your return policy?

Due to the delicate nature of perfume, we accept returns only on unopened, unused items within 30 days of delivery. For hygienic reasons, opened bottles or samples cannot be returned. Please contact our customer service before initiating a return.

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7. Can I order a gift or request special packaging?

Yes. We offer luxury gift wrapping and personalized messages. Simply select add instructions in your cart before checking out and include your note. Perfect for birthdays, anniversaries, or personal gifting.

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8. How do I contact customer service?

You can reach us via:
    •    Email: Infos.maisonvelore@gmail.com
    •    Phone: (647) 738 2929

We’re here to help you make the perfect scent discovery.

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9. How do I choose the right fragrance for me?

We understand that choosing a fragrance is deeply personal. We recommend starting with our Scent Discovery Guide or ordering a sample set based on your scent preferences—floral, woody, spicy, or oriental. You can also contact our team for personalized recommendations.

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10. Are your fragrances unisex?

Yes. Many of our fragrances are gender-neutral or designed to transcend traditional labels. We believe that scent is a matter of emotion, not gender.

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11. Do you offer limited-edition or exclusive releases?

Yes. Maison Veloré frequently collaborates with niche perfumers to offer exclusive collections and limited releases you won’t find anywhere else. Sign up for our newsletter to get early access.

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12. Can I preorder a fragrance that is out of stock?

In most cases, yes. For rare or high-demand items, we offer pre-order options with estimated delivery timelines. Check the product page for preorder availability or contact us directly.

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13. What ingredients are used in your perfumes?

Our perfumes are made from high-quality natural and synthetic ingredients, selected for purity, longevity, and safety. Ingredient transparency varies by brand, and we provide full listings when available.

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14. Are your products cruelty-free or vegan?

Many of the brands we work with are cruelty-free and use vegan formulas, but not all. Please check individual product pages or contact us if you have specific ethical concerns—we’re happy to guide you.

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15. Can I become a brand or reseller partner?

We’re open to collaborating with independent perfumers, creators, and luxury retailers who align with our values. Reach out via Infos.maisonvelore@gmail.com for inquiries.

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16. How can I stay informed about new arrivals and promotions?

Subscribe to our newsletter to receive exclusive first access to new drops, events, and seasonal promotions. You can also follow us on Instagram and Facebook for curated content and scent inspiration.